Patient Portal

Patient Portal ONLY intended for non-urgent communication!

What You Can Do in the Tebra Patient Portal

Using the Tebra portal, patients can:

• View lab results and visit summaries
• Send secure messages to the office staff & medical assistants
• Request, confirm and reschedule appointments
• Update contact and health information
• Review billing statements and account information

Important Reminder

The patient portal is intended for non-urgent communication only. If you are experiencing a medical emergency, please call 911.

For non-life-threatening urgent concerns during business hours, please contact our office directly at 360-816-0277.

The More You Know!

Please remember that the Patient Portal is only intended for non-life-threatening, non-urgent communication with our staff. If you are experiencing a medical emergency, please call 911 immediately.

How do I activate my patient portal account?

New patients will receive a portal invitation by email after their first visit or once their account has been created in our system. Follow the instructions in the email to activate your secure portal access.

If you did not receive your invitation, please contact our office and we can resend it.

I don’t use email very much. Can I still use the patient portal?

Yes. While the patient portal is typically accessed through email invitations, patients can also receive notifications and updates directly to their phone by enabling text message alerts.

Many patients find this to be the most convenient way to receive reminders, updates, and portal notifications.

If you need assistance setting up your portal access, our staff will be happy to help guide you through the process.

How long does it take to receive a response back through the portal?

Portal messages are reviewed during regular business hours. We do address these messages as quickly as possible, however, please allow 24-48 business hours for responses from our clinical team.

How do I request a medication refill?

Prescription refill requests should be submitted directly through your pharmacy. Most pharmacies allow you to request refills through their website, mobile app, or by calling the pharmacy.

If there is an issue with your refill request or your pharmacy is unable to process it, please contact our office and a member of our clinical staff will be happy to assist you.

Please allow 48–72 business hours for processing when a refill request is submitted through our office.

Will my Provider respond directly to me through the portal?

Patient portal messages are first reviewed by our clinical staff. A member of the care team will respond or relay your message to the provider when appropriate.

For time-sensitive concerns or important updates regarding your care or medications, please contact the office directly so a medical assistant can assist you.

Can I pay my bill in the portal?

Yes. You can pay your bill through the patient portal. This option is available on your dashboard and within the payment tab, where you can also view your payment history.

What does it mean if my account shows a negative balance?

If your account shows a negative balance, like this (-$40.00), it means there is a credit on your account that has not yet been applied to a visit or charge. In most cases, this means you do not currently owe a balance. You may disregard the message or contact our office and speak with our billing department if you have any questions about your account.

Unable to access your patient portal?

If you have trouble accessing your patient portal account, please email us at patricia@fisherslandingpc.com and request that your portal access be reset.

Please confirm the email address you would like your portal invitation sent to. Our staff will verify your information and send a new portal invitation to that email address. We will address this as soon as we can, however, please allow 1–2 business days for processing.

Fishers Landing Primary Care

Comprehensive, Patient-Centered Primary Care in Vancouver, Washington.

Secure Online Access to Your Care

Patient Portal ONLY intended for non-urgent communication!

What You Can Do in the Tebra Patient Portal

Important Reminder

Simple, secure access to your care

The More You Know!

Your health, at your fingertips.

Fishers Landing Primary Care

Comprehensive, Patient-Centered Primary Care in Vancouver, Washington.

Secure Online Access to Your Care

Patient Portal ONLY intended for non-urgent communication!

What You Can Do in the Tebra Patient Portal

Important Reminder

Simple, secure access to your care

The More You Know!

Your health, at your fingertips.

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