Call 360-816-0277 NOW to schedule your next EmSculpt Treatment!
FREQUENTLY ASKED QUESTIONS
Do you accept walk-in appointments?
We do not accept walk-ins. Appointments are required for all visits to ensure adequate time with your provider.
What if I arrive late to my appointment?
Patients arriving late may be asked to reschedule depending on the provider’s schedule. This helps ensure all patients receive the time and attention they deserve.
If you know you will be late, please call our office. In some situations, your visit may be converted to a telehealth appointment if appropriate.
Arriving significantly late and needing to reschedule will be considered a late cancellation and may result in a $75 fee.
Do you provide same-day sick appointments?
Same-day appointments may be available depending on provider availability. Please contact our office to inquire about scheduling.
Do you offer telehealth appointments?
Telehealth appointments may be available for certain visit types when appropriate. Please contact our office or check the patient portal to determine whether your concern qualifies for a telehealth visit.
Telehealth visits must comply with state licensing requirements. Patients must be located in a state where the provider is licensed during the visit.
L. Katherine Moon can offer telemedicine visits in WA, UT and AZ.
Lisa Zylstra can offer telemedicine visits in WA and AZ.
How do I request prescription refills?
Prescription refill requests should be submitted through your pharmacy directly. Many pharmacies offer online refill services through their websites or mobile apps.
Please allow 48–72 business hours for processing.
Patients must maintain regular appointments with their provider to continue medication management, specifically to control hypertension, diabetes, mental health wellness management, ADD & ADHD, thyroid, etc. Most medications may require periodic review and follow-up visits.
Do you prescribe controlled medications?
Controlled medications are prescribed at the provider’s discretion and only when medically appropriate. Patients may be required to complete additional evaluations, monitoring, or documentation in accordance with medical guidelines and state regulations.
Can I discuss multiple concerns during my visit?
Yes, but it depends on the type of visit. Your provider will address the primary concern scheduled for the appointment. Additional concerns may require a separate visit to ensure adequate time for proper evaluation.
If you are being seen for an annual physical, you will need to be seen at a separate visit with your provider to address medical concerns such reviewing and refilling medications, test results, referrals, documentation etc.
Why are physicals scheduled separately from other visits?
Annual physical exams focus on preventive care and health screenings. Visits addressing specific medical concerns as well as reviewing and refilling medications require additional evaluation and are billed differently by insurance.
Insurance plans generally do not cover both a physical exam and treatment of additional medical concerns during the same visit, which can result in additional charges to the patient. Scheduling these services separately helps ensure proper billing, prevents unexpected out-of-pocket costs, and allows your provider the appropriate time to fully address each type of visit.
Do you complete paperwork such as FMLA or disability forms?
Yes. Please provide all required forms and documentation and bring them with you to your appointment so they can be scanned into your chart. They must be completed during your scheduled visit with your provider.
If more paperwork is required or unable to be completed during your visit, additional processing time and fees may apply. Please allow up to 7–10 business days for completion.
Do you see patients for MVA or Workers Compensation?
Our clinic does not participate in Workers’ Compensation (L&I) claims and we are unable to see patients for work-related injuries.
For Motor Vehicle Accident (MVA) injuries, patients must already be established with our practice and the initial evaluation for the accident must be performed by our providers. We are unable to assume care for MVA injuries that were first evaluated by another facility such as urgent care or the emergency department.
MVA evaluations are also not performed during new patient establishment visits and must be scheduled as a separate appointment.
How do I contact the office after hours?
If you are experiencing a medical emergency, please call 911.
For urgent concerns outside of business hours, follow the instructions on our office phone message or contact our office at 360-816-0277
How do I request medical records?
Medical record requests must be submitted in writing. You can find our Release of Information forms here. You can email it to us at patricia@fisherslandingpc.com or fax it to us at 360-567-4004. Please note that fees may apply for the preparation and release of records in accordance with Washington State regulations. Please contact our office at 360-816-0277 if you have any questions.